Terms and Conditions:

NB:

• Your voucher is valid once for the package you purchased;

• The voucher is valid once within the period stated on the voucher;

• Your voucher may not be sold or transferred;

• Vouchers cannot be taken back, paid out, replaced or extended.

Abuse is prosecuted;

• Copying the voucher is pointless. The voucher is personal and can be used once

use;

• The barcode on your access card may not be folded or damaged. At one

illegible barcode it may be unusable;

• Your personal data will only be used for the reservation and the

own customer base. The Hermitage Market does not pass on this information

to external parties;

• Discount coupons and other promotions cannot be used in the

Online store;

Privacy Statement 

Foundation Productions De Nieuwe Kerk and Hermitage Amsterdam with e-mail address

pressoffice@hermitage.nl hereinafter referred to as Controller, declares it

following:

Controller complies with the requirements of the General Regulation

Data protection (GDPR) sets and handles its customer data confidentially.

Personal data of customers and visitors to our websites is the largest

handled and secured with the utmost care.

Purposes of using your personal data

You can check the Processing Manager's websites, via e-mail or telephone

leave personal data for the following reasons:

● You log in to our ticket system

● You leave a contact request with us

● You leave us a message

● You sign up for our newsletter

● You order a product or service from us

We use this data for:

● Handling your payment

● Processing your order

● Improving our service

● To be able to call or e-mail you if this is necessary to provide our services

can carry

● To inform you about changes to our services and products

● Deliver goods and services to you

The controller does not use the data provided by you for other purposes

purposes other than for which you entered this data yourself. If you sign up for the

newsletter, your data will be entered into our customer database, which means that you will also have other

receive mail from us other than just news items, for example an invitation to

an event that we organize.

Nature of the personal data

The data we hold about you are contact details:

name, (e-mail) address, telephone number and your account number. We collect explicitly

no sensitive data such as about your health, criminal history or your

country of birth.

Automated decision making

Controller does not take based on automated processing

decisions on matters that may have (significant) consequences for individuals. It's alright

here are decisions taken by computer programs or systems, without

that a person (for example an employee of the Processing Manager)

is in between.

Providing personal data to third parties

Controller shares your personal data with various third parties like this

is necessary for the performance of the agreement and to comply with a

any legal obligation. With companies that process your data on our behalf,

we conclude a Processor Agreement to ensure the same level of security

and confidentiality of your data. Controller remains responsible

for these processing operations. In addition, the Controller provides your

personal data to other third parties. We only do this with your explicit

permission.

How long we keep personal data

The controller does not store your personal data for longer than is strictly necessary

to achieve the purposes for which your data is collected. We handle the

following retention periods for the following (categories) of personal data:

Contacts: 3 years after last contact

Financial customer data: 7 years after last delivery, required for legal retention period

of tax data.

View and change

You may always ask the Controller to inspect your data

have been saved. You can also have this data changed or deleted. sends you

an e-mail to the above e-mail address.

Cookies 

Our website makes limited use of JavaScripts and cookies; Cookies are

small text files containing information about, for example, your surfing behaviour. By the use

cookies allow us to measure how our site is used and how it can go further

will be improved. We use Google Analytics for this. In addition, use

we use cookies that are necessary for the proper functioning of the website, for example at

the customer login portal.

Permission

The controller only uses cookies on its websites if you are there

have given permission. In addition, there is the possibility to change your browser

in such a way that you no longer receive cookies at all.

Links to other websites

Our internet pages contain links to other websites in certain places.

Controller is not responsible for the privacy and cookie policy

this applies to the websites of third parties.

Complaints

Do you have a complaint about the way in which we have handled your data? Than

we request that you discuss this with us in the first instance. Are you still

still dissatisfied? Then you can contact the Dutch Data Protection Authority via

https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons. 

They can then decide to conduct an investigation into the Controller.